Consumer Complaint System

If the actions of this agency or our agents leave you with concerns, please address our management with your concerns and we will do our best to resolve the issue in a timely manner. We appreciate every opportunity to rectify any problems that might arise. A formal complaint may not be necessary to resolve your issues, but it is always an option for you.

If you wish to file a complaint, you may:

File with Southern Texas Asset Recovery, LLC. by filing a complaint directly with us using the form below. This is probably your fastest, and best way, to a satisfactory resolution.

You may also email our General Managing Agent directly here: STAR@SOUTHERNTX.NET

You may also file a complaint with your financial institution and/or the Consumer Finance Protection Bureau, which regulated your collateral recovery.

Notice: Please remember that Southern Texas Asset Recovery, LLC,, nor it’s agents. have made any decisions as to why your collateral was repossessed. The decision to repossess is upon the discretion of your financial lender or the lien holder on the account.

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